Frequently Asked Questions

Yes. Many products are available in multiple sizes, capacities, and material options so businesses can choose packaging that fits their menu, service style, and operational needs.

Where stated, our products are suitable for food contact and sourced to meet applicable food-safety standards. Customers should still confirm product suitability for their intended food application and storage conditions.

Product pages include key specifications where available. If you need more detailed dimensions, case quantities, material information, or suitability guidance, contact our team and we can help identify the right format.

We offer a range of recyclable and/or compostable products depending on the line. Disposal requirements vary by local authority, so customers should follow local guidance for waste handling.

Orders can be placed through the website or by contacting our team directly for larger, repeat, or custom packaging enquiries. If you need help selecting the right products, we can assist before you place the order.

Standard stock items may be available without a strict minimum order quantity. Custom-branded and bespoke packaging projects usually require higher minimums that vary by product and print specification.

If tracking is available for the shipment method used, we can provide delivery status updates after dispatch. For larger or palletised orders, our team can also confirm progress directly.

Delivery charges are not automatically included in all product prices. Shipping costs are shown at checkout or quoted separately depending on order size, destination, and fulfilment method.

Yes. We support bulk and wholesale ordering for businesses and can advise on pallet delivery, repeat supply, and suitable stock formats for higher-volume operations.

Sample requests can be made by contacting our team and telling us which products you want to review. Sample availability depends on the item and current stock levels.

Sample charges vary by product and quantity. Some standard samples may be available at low or no cost, while others may require a charge to cover handling, packing, or courier costs.

Customised or branded samples may be possible for selected projects. These usually involve additional setup or production costs and may require artwork approval first.

Once you have reviewed the sample, you can place the full order through the website or directly with our team. If the order involves branding, bespoke sizing, or production approval, we will guide you through the next steps.

We may limit sample quantities for some products to keep requests practical and subject to availability. If you need a larger evaluation batch, contact us so we can discuss the best option.

Standard UK delivery is typically around 2 to 3 working days from dispatch for stock items. Custom-branded and bespoke orders require additional production time before shipment.

Lumapack primarily supplies businesses in the United Kingdom. If you need delivery outside the UK, contact us first so we can confirm whether export delivery is possible for your order.

Where tracking information is available, it can be shared after dispatch. For pallet deliveries or more complex orders, our team can provide delivery updates directly.

Yes, delivery fees may apply depending on the order value, shipment type, and destination. Charges are confirmed at checkout or quoted by our team before dispatch.

For any international shipment arranged outside standard UK delivery, customs duties, import taxes, clearance requirements, and any related charges are typically the responsibility of the customer unless agreed otherwise in writing.

Due to hygiene and food-safety considerations, opened, used, custom-branded, or bespoke packaging is generally non-returnable unless supplied incorrectly or found to be faulty.

If there is a problem with your order, contact us promptly with the order details, product information, and where possible photographic evidence. We will review the issue and advise on the next step.

No, customised, bespoke, or printed-to-order items are generally non-returnable unless there is a verified production fault or supply error.

Any accepted return of non-faulty standard goods may be subject to review and could involve collection, handling, or restocking charges depending on the circumstances.

Return review and resolution times vary depending on the product and issue reported. Once the return is approved and received where required, we process the outcome as quickly as possible.

Accepted payment methods are confirmed at checkout or on invoice, depending on how the order is placed.

Any applicable fees would be communicated before payment is completed. If no additional fee is shown or stated, the listed order total is the amount due.

Payments are processed through the site checkout and relevant payment providers. Customers should only use official Lumapack payment channels and contact us if anything appears unusual.

Credit account availability is not automatic and would need to be agreed separately. Businesses with regular order requirements should contact us to discuss account options.

Promotions are not guaranteed and, where available, will be stated at the time of purchase or quotation. Please contact us if you are placing a larger or repeat order and need pricing support.

Yes. We provide custom branded packaging on selected products, helping businesses add logos, colours, and brand assets to their packaging range.

Branding options vary by product but may include printed logos, brand colours, artwork placement, and tailored print finishes depending on the packaging format and production method.

Artwork is usually supplied after order confirmation. We recommend vector formats such as AI, PDF, or EPS where possible so proofs can be prepared accurately for approval.

Yes. Minimum order quantities typically apply to custom branded packaging and depend on the product, print method, and production setup required.

Sample or proof options may be available for some custom branded projects. These are subject to feasibility, lead time, and any associated sampling or setup costs.

Yes. For suitable projects, we can discuss bespoke packaging requirements where standard stock products do not meet the format, branding, or operational brief.

The process typically starts with your brief, including pack type, dimensions, volumes, branding goals, and timeline. We then review feasibility, pricing, artwork or structural requirements, and guide the project through proofing and production approval.

Yes. Bespoke packaging usually requires a minimum order quantity because of design setup, tooling, print preparation, or manufacturing constraints.

Lead times depend on the complexity of the project, artwork approval, production scheduling, and delivery destination. Bespoke work takes longer than stocked products, so early planning is recommended.

Where suitable for the project, we can discuss recyclable, compostable, or other lower-impact material options. Final material selection depends on product use, performance needs, and production compatibility.

If you need company background information beyond what is shown on the website, please contact us directly and we can provide the most relevant business details for your enquiry.

Lumapack operates within the United Kingdom and supplies businesses nationwide.

Lumapack supplies food-grade packaging and custom branding solutions for hospitality, takeaway, retail, catering, and other food service sectors.

You can follow website updates, browse our blog content, or contact our team directly if you want information about new products, restocks, or branded packaging projects.

We work with cafes, coffee shops, restaurants, takeaways, bakeries, caterers, event operators, and other businesses that need dependable food and drink packaging.

For any employment-related enquiry, please contact us directly so we can direct you to the appropriate channel.

If you would like to discuss a supply, trade, or brand partnership, contact our team with details about your business and proposed collaboration.

Personal information is handled in line with our privacy policy. If you need details on how data is collected, used, stored, or shared, please review the privacy policy page on the website.

If you are interested in distribution or trade supply opportunities, contact us with your company details, coverage area, and the product ranges you are interested in.