Privacy Policy

We may collect and process the following personal data:

• Name, job title, and business name
• Email address and phone number
• Billing and delivery addresses
• Payment and transaction information
• Artwork files or branding materials you submit
• Website usage data (IP address, browser type, pages visited)
• Communications with us (emails, enquiries, support messages)

We collect data when you:

• Place an order or request a quote
• Submit an enquiry via our website
• Upload artwork for custom-branded packaging
• Subscribe to marketing communications
• Browse our website (via cookies and analytics tools)

We use your personal data to:

• Process orders and manage customer accounts
• Produce and deliver custom-branded packaging
• Communicate about orders, quotes, or enquiries
• Improve our website and services
• Send marketing communications (where permitted)
• Comply with legal and regulatory obligations

Under UK GDPR, we process personal data based on:

• Contractual necessity - to fulfill orders and services
• Legitimate interests - operating and improving our business
• Legal obligations - tax, accounting, and compliance
• Consent - where required for marketing communications

We may share your data with:

• Payment processors
• Delivery and logistics providers
• Printing and manufacturing partners (for custom branding)
• IT, hosting, and website analytics providers
• Professional advisers or authorities where legally required

We only share data necessary for the service provided and require third parties to protect your information.

We retain personal data only for as long as necessary:

• Order and invoice data: up to 6 years for legal and tax purposes
• Marketing data: until you withdraw consent or unsubscribe
• Enquiry data: as long as reasonably required to respond

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us using the details in the Contact Us section below.