FAQ & Support

Answers for fast, reliable, and sustainable packaging orders

Everything you need to know about placing orders, artwork, delivery, and sustainability credentials in one place. If you cannot find your answer, our team is one message away.

Reliable lead times

Print slots are reserved once artwork is approved, keeping delivery dates predictable.

Artwork support

Use our dielines or send a sketch—our team helps finalize files for clean edges and color.

Small-batch friendly

Test runs available on popular SKUs so you can validate branding before a full rollout.

Transparent materials

Recycled board, water-based inks, and plastic-free linings with documentation on request.

Support

Talk to a human

WhatsApp or call for quick answers on pricing, timelines, and stock checks.

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Support

Send your artwork

Email files or a brief and we will return a print-ready proof for approval.

Email files →

Support

Order status

Already placed an order? Share your PO or handle and we will send an update.

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Frequently Asked

Find quick answers about orders, delivery, lead times and more.

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: We supply a wide range of food-grade packaging products designed for coffee shops, restaurants, cafes, and food service businesses, including cups, containers, takeaway packaging, and custom-branded solutions.
: Yes. Many of our products are available in multiple sizes, styles, and configurations to suit different food and beverage requirements.
: Unless stated otherwise, all prices are shown in GBP (£) and are exclusive of VAT.
: Standard products may be available without a minimum order. Custom-branded and bespoke packaging is subject to minimum order quantities, which vary by product.
: Yes. We accept bulk and wholesale orders. Large orders may be shipped via pallet delivery where appropriate.
: Yes. We provide custom printing and branding on selected packaging products.
: Artwork can be supplied after order confirmation. We recommend high-resolution vector files such as AI, PDF, or EPS.
: Yes. A digital proof will be provided for approval prior to production.
: Due to printing methods and material differences, exact colour matching cannot be guaranteed. Minor variations are considered normal.
: Yes. Samples are available for selected products, subject to availability.
: Sample availability and charges vary by areas and products. Please contact us for details.
: Custom samples may be available for certain products and may incur a production cost.
: Standard UK delivery is typically 2-3 working days from dispatch. Custom-branded items may require additional production time.
: Yes. We deliver throughout the United Kingdom.
: You must inspect goods upon delivery and notify us of any damage, shortages, or issues within 48 hours of receipt.
: Due to hygiene and food safety regulations, custom-branded and opened packaging products are non-returnable, unless faulty or supplied incorrectly.
: Faulty or incorrect items must be reported in writing within 3 days of delivery and may require photographic evidence.
: Where stated, our products are suitable for food contact and manufactured to meet applicable food safety standards.
: Customers are responsible for ensuring products are suitable for their specific food use, storage conditions, and local authority requirements.
: We offer a range of products made from recyclable and/or compostable materials, depending on the product.
: Some products are designed to be recyclable or compostable; however, not all products carry formal environmental certifications. Disposal should follow local council guidance.
: Accepted payment methods are confirmed at checkout or on invoice.
: Payment is required in full before dispatch or production unless otherwise agreed in writing.
: Lumapack operates within the United Kingdom and supplies businesses nationwide.
: Yes. VAT invoices are provided upon request.